Quality Management & Training

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P&PQM

 

PRINCIPLES & PRACTICES OF QUALITY MANAGEMENT (P&PQM)


This is one of our longest running courses, but in name only. Its content has evolved over the years and now has been streamlined to provide delegates with the most up-to-date Quality Assurance practices and techniques. In addition to the topics below the course includes numerous case studies and is rounded off with a major case study where the application of all the lessons learned are applied to organising a company for Total Quality Management. 

 


BUSINESS BENEFITS

 
Course delegates will be able to as a consequence of this course:

  • Be aware of the aims, objectives and benefits of "Quality Management"
  • Be conversant with the application and implementation of various Quality Improvement techniques such as; Business Process Analysis, Balanced Scorecards, Performance Measurement, Quality Award Schemes, Quality Function Deployment, Quality Circles, Root Cause Analysis, Six Sigma, Statistical Quality Control, etc.
  • Be capable of interpreting for application purposes the ISO9000 series standard
  • Be aware of the implications of English law for organisations and their quality department.
  • Coherently answer questions regarding the principles & practice of Quality Management.
  • Be QM&T validated and certificated as a Quality Management practitioner.

 


WHO SHOULD ATTEND?

 
Although this course will have obvious attractions for Quality Personnel (Quality Managers and Quality Engineers), it will also be of particular value to Line Managers, Design and Production Engineers, who already appreciate the importance of Quality Assurance and wish to broaden their knowledge of the subject.

 


COURSE STRUCTURE

 
Cost of Quality Total Quality Management and how it is implemented, including the implications of ISO9000 and/or the other quality management standards. Modern philosophy and Quality Assurance techniques and methodology such as Statistical Process Control and Taguchi techniques are introduced to the delegates The application of Quality of design, purchasing and manufacture are the key elements of any Quality Assurance System, and Approaches and Methodology to resolve some of the problems in these areas are included in the course, from the point of view of a preventative rather than a detective approach to Quality Assurance.

P&PQM Three day course time table

DAY/ 
LECTURE

TIME

TOPIC

1.1

0900-1030

Course introduction and Introduction to Quality Assurance

 

1030-1045

COFFEE

1.2

1045-1200

Quality Concepts; Need for a Quality Assurance Management System (QAMS). Film "On Reflections" - Exercise in identification of Quality Failures. Debrief exercise on quality failures

 

1200-1300

LUNCH

1.3

1300-1400

Quality Management Systems

1.4

1400-1500

Brief history of evolution and development of ISO 9000 series. 
Third Party Certification.

 

1500-1515

TEA

1.5

1515-1545

Application and interpretation of ISO9000 
Quality Documentation & the Quality Manual 
Procedure writing and Work Instruction

1.6

1645-1630

Principles of Auditing and Types of Audit

2.7

0900-1030

Quality Planning - Flow Diagrams

 

1030-1045

COFFEE

2.8

1045-1200

Quality and the Law

 

1200-1300

LUNCH

2.9

1300-1400

Risk Analysis: Failure Mode Effects Analysis, HAZOP & HACCP

2.10

1400-1500

Quality Cost models - PAF vs Process (BS6143)

2.11

1500-1515

TEA

2.12

1515-1630

Supplier Quality Assurance 
Customer Satisfaction

3.13

0900-1030

TQM; Quality Gurus; European Quality Award

 

1030-1045

COFFEE

3.14

1045-1200

Empowerment and Quality Circles

 

1200-1300

LUNCH

3.15

1300-1500

Integrated Case Study

 

1500-1515

TEA

3.16

1515-1600

Exercise Debrief

3.17

1600-1630

Course Review


 

LECTURERS

 
The lecturing team is comprised of professionals who have been especially selected for their recognised knowledge and experience in the field of quality assurance training and consultancy.

 


COURSE DATES AND COST