ISO9001:2000 Lead AUDITOR Course - IRCA Registered
Introduction
Probably the best method of "getting up to speed" with the ISO9000:2000 standard.
Modern Quality Assurance Management philosophy is based on the maxim ‘look after the system and the system will look after the product'. System Review and Evaluation is the means by which we look after the system. Many current material control techniques e.g. ‘Just in Time' and purchasing policies depend upon the quality of the supplies. Assessment and evaluation of suppliers is an essential part of many control systems.
This is a five day course registered course for internal auditors.
Delegates may also like to consider these other assessor training courses:
Also see Auditor 2000 Distance Learning course
Business Benefits
To provide delegates with a thorough understanding of the principles and practices of auditing techniques to meet system requirements (ISO9000:2000) for assessing suppliers, internal system review, evaluation and improvements. Covers all the requirements of ISO10011 Auditing Quality Systems.
What management believe in good faith is happening frequently differs from what is actually happening. Audits are necessary to ensure that they are cost effective. Supplier assessment provides the means for influencing supplier's Quality Assurance Systems and hence the quality of supplies
Course delegates will be able to as a consequence of this course:
- Be aware of the aims, objectives and benefits of a Lead Assessor.
- Confident in interpreting the ISO9001:2000 standard
- Be aware of Auditor techniques including; Adequacy, Procedural, Process, System, Project, Supplier, Documentation, Improvement Auditing, etc.
- Able to apply to most industrial areas e.g. Manufacturing, Service, Software, Projects, etc.
- Identifying the most appropriate Auditor techniques to employ.
- Understand the role of Quality Assurance in controlling projects.
- Be capable of Quality Assuring Projects.
- Coherently answer questions regarding Auditor Training.
- Be QM&T validated and certificated as a Auditor Training provider.
- On passing the course you will be awarded with a Lead Assessor certificate
Who Should Attend?
- Quality Professionals and Senior Management wishing to introduce and employ Auditor Training Techniques.
- Quality Auditors.
- Internal Auditors
- Project Managers.
- Project Auditors.
Course Structure
Items covered include:
- QA Principles
- ISO 9001;2000
- Auditors responsibilities
- Audit scoping
- Audit Check Lists
- Audit Programme and Planning
- Audit Sequence
- Audit Practice and Techniques
- Audit feedback, reporting and closure.
Programme
Day 1:
- 08.30 Hrs Registration (Collection of pre course questionnaire)
- 08.45 Hrs. Introduction
Introductions
Course aims and objectives
- 09.15 Hrs. Introduction to Quality
Quality Definitions
Types of Audit
Evolution of Quality Management Systems
The role of the Certification Bodies
Quality Management Principles
- 10.30 Hrs. Break
- 10.45 Hrs Analysis of ISO 9001 (Including reference to ISO 9004)
- 13.00 Hrs. Lunch
- 13.45 Hrs. Analysis of ISO 9001 (cont)
Policy Exercise
- 16.15 Hrs. Break
- 16.30 Hrs. Team Exercise (Benefits of a Quality Management)
Each team will identify areas within their own organisation where the implementation of a quality management system including quality objectives, would help to eliminate current operational problems and bring benefit to the business. The teams will then be requested to present one problem and solution back to the group for discussion and comment.
- 18.00 Hrs. Search for Objective Evidence (Pt 1) Team Exercise.
Either within a group or as individuals each member should identify objective evidence of conformance that they would expect to find within their own organisation against each clause of the standard.
- 18.45 Hrs. End of Day Review
- 19.00 Hrs. Day 1 End of Day Test
- 19.15 Hrs. End of Day 1
Day 2:
- 08.30 Hrs. Review of Day 1 end of Day test results
- 08.35 Hrs. Analysis of ISO 9001 (cont)
- 10.15 Hrs. Break
- 10.30 Hrs. Analysis of ISO 9001(cont)
- 11.45 Hrs Search for Objective Evidence (Pt 2) Team Exercise
- 12.30 Hrs. Quality Objectives Exercise
- 13.00 Hrs Lunch
- 13.45 Hrs Quality Management Principles Exercise
- 15.15 Hrs Break
- 15.30 Hrs Quality System Documentation
Identifying processes
System documentation requirements
Identifying process exercise
Quality Manual exercise
- 18.30 Hrs Quality System Assessment Preparation
Preparation & Planning
- 19.00 Hrs. End of Day Review
- 19.15 Hrs. Day 2 End of Day Test
- 19.30 Hrs. End of Day 2
Self Study ISO 9001 Awareness Exercise
Day 3:
- 08.30 Hrs. Review of Day 2 end of Day test results
- 08.35 Hrs. Quality System Assessment Preparation Cont
Document Review
Review and evaluation of a written Scope
- 10.15 Hrs. Refreshment Break
- 11.15 Hrs. Quality System Assessment Preparation Cont
Audit Planning Exercise
- 12.30 Hrs. Lunch
- 13.15 Hrs Quality System Assessment Preparation Cont
Checklist Exercise
- 14.15 Hrs Quality System Assessment
Auditing & Review
Audit Interview Exercise
- 16.00 Hrs. Refreshment Break
- 16.15 Hrs Roles and Responsibilities of the Auditor
- 16.45 Hrs Team exercise: "Day one of the Audit"
- 17.30 Hrs. Group Session to co-ordinate findings from Day one of the audit
Delegates will role play the case study scenario and make comment on the technique, planning and conduct of the audit.
- 18.45 Hrs. End of Day Review
- 19.00 Hrs. Day 3 End of Day Test
- 19.15 Hrs. End of Day 3
Day 4:
- 08.30 Hrs. Review of Day 3 end of Day test results
- 08.35 Hrs. Audit Report Writing
Writing Nonconformity Reports
Categorising Nonconformities
Collating and summarising the audit findings in an Audit Report
The Recommendation
Evaluating Corrective Action
- 09.45 Hrs Nonconformity Exercise
The delegates will be given a sample of incidents where they should identify nonconformities and complete a Nonconformity Report.
- 10.15 Hrs. Refreshment Break
- 10.30 Hrs. Nonconformity Presentation
- 11.30 Hrs Team exercise: "Day two of the Audit"
An introduction to the second Day of the audit case study, where delegates perform the role of auditors and are required to identify and record non-conformance(s) against the requirements of ISO 9001:2000.
- 12.30 Hrs. Lunch.
- 13.15 Hrs. Team exercise: "Closing meeting"
The delegates will present their Nonconformity Reports to the remaining delegates as part of a closing meeting role-play exercise.
- 15.15 Hrs Break
- 15.30 Hrs. Review of Specimen Paper and General Revision
- 17.30 Hrs Monitoring, Measurement and Continual Improvement
- 18.45 Hrs End of Day Review
- 19.00 Hrs. Day 4 End of Day Test
- 19.15 Hrs End of Day 4
Day 5:
- 08.30 Hrs. Review of Day 4 end of Day test results
- 08.35 Hrs. Continual Improvement Exercise
- 11.00 Hrs. Refreshment Break
- 11.15 Hrs The I.R.C.A. & IATCA Organisations and Registration Schemes
- 11.30 Hrs. Examination
- 13.30 Hrs. Course closes
Lecturers
The lecturing team is comprised of professionals who have been especially selected for their recognised knowledge and experience in the field of quality auditing and quality assurance. Chris McHale IRCA registration A17044.
Course dates and cost
See Training Courses for price list and order form for the five day course at the QM&T Training centre. |
