ISO 9001 Introduction - A Practical ISO 9001 Training Workshop
Introduction
Is your organisation prepared for the ISO9001?
QM&T has been successfully providing ISO9001 support in a number of different ways:
- Downloadable files on QM&T's website to can help managers when creating documentation reflecting the new ISO9001 standard.
- CD Rom "Essential ISO 9001 - Guide to Quality Management" is available.
- Customer Satisfaction, specifically measuring levels of customer satisfaction and customer feedback service is provided.
- Software to support the ISO9001 records maintenance (including; auditing, documentation, human resources and much much more).
- Training courses (both in-company and open) for their ISO9001 transition programme and auditing are available.
- General in-company support for their ISO9001 transition; internal audits, gap analysis, documentation creation, placing the QMS online and implementation.
Probably the best method of "getting up to speed" with the ISO9001 standard. QM&T team were on the committee that help write ISO9001.
Included in the training course are all the elements of ISO9001 - covering the structure of the standard, which comprises four principal subsystems:
- Management Responsibility - requirements, policy, planning, management systems and responsibilities, and review.
- Resource Management - requirements, human resources, information, infrastructure and work environment.
- Product and/or service realization - customer related processes, design and development, purchasing, production and service operations and control of measuring and monitoring devices.
- Measurement, analysis and improvement - Measurement and monitoring of system performance (auditing) customer satisfaction and processes, control of non-conformity, analysis of data and improvement.
Each ISO9001 requirement will be explained and interpreted - followed by practical application of the particular requirement i.e. the requirement in practice. Here, practical guidance is given in the application of the requirement, by providing examples of procedures, forms, check lists, etc.
Included in the course are:
- A complete set of Auditor ISO 9001 Check Lists
- A free copy of the Quality Management (Principles & Techniques) ISBN 0-9528391-7-2 is provided with each course.
Business Benefits
To provide delegates with a thorough understanding of the principles and requirements of ISO9000.
Course delegates will be able to as a consequence of this course:
- Confident in interpreting the ISO9001 standard
- Able to apply to specific industrial areas e.g. Manufacturing, Service, Software, Projects, etc.
- Identifying the most appropriate implementation approach
- Understand the role of Quality Department in the implementation programme
- Coherently answer questions regarding ISO 9001.
- Be QM&T validated and certificated as a ISO 9001 practitioner.
Who Should Attend?
- Quality Professionals and Senior Management wishing to introduce the ISO 9001 standard
- Quality Auditors.
- Management and Staff wishing to understand the implication of the new ISO 9001 standard
Course Structure
Items covered include:
- QA Principles
- ISO 9001
- Quality Department responsibilities
- ISO 9001 Programme and Planning
- ISO9001 Processes, Procedures, Check Lists and forms
- Audit Check Lists
- Audit feedback, reporting and closure.
Lecturers
The lecturing team is comprised of professionals who have been especially selected for their recognised knowledge and experience in the field of quality auditing and quality assurance. Including Fred Tickle who was on the committee who helped write ISO 9001.
Course dates and cost
See Training Courses for price list and order form for a one day course at the QM&T Training centre. |
