Influencing Skills
INTRODUCTION
The key objective is to provide managers with the skills required to confidently influence and communicate with people at all levels of an organisation. Participants will learn to asses their own behaviour, to choose and adopt behaviours that will leave them knowing that they handled situations, however difficult, respectfully but effectively.
This course can be run as individual ½ day courses or as a 2 day ‘World class leadership course'.
Key Topic ElementS
- Understanding in detail, the key skills of excellent communication
- Have clearly differentiated assertiveness from aggression and non-assertion
- Understanding the qualities that others must perceive in them before trust and rapport can develop
- Understanding why we react and interact as we do
- Identified strengths when communicating and influencing
- Ways to improve communication and influencing
- Overcome aggressive behaviour
- Control one’s own temperament
- Influencing process model
- Making and refusing requests
- Handling difficult situations and confrontation
- Exhibiting professionalism
- Empathise effectively
LECTURER
Laura Allan BSc. (Hons.) M.R.S.C.
COURSE DURATION
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