Assertiveness in the workplace

BUSINESS BENEFITS

• More effective positive and confident managers.
• Elimination of petty irritations that affect team performance and output.

Course Content

• Examining assertive, aggressive and submissive behaviour.
• The benefits of being assertive
• The impact of language (verbal and non-verbal)
• How and when to be assertive
• Barriers to assertiveness
• Practising the use of assertiveness techniques
• Persuasion skills
• Handling criticism
• Giving feedback

Who should attend?
Managers and supervisors who want to maximise their effectiveness in dealing with their direct reports, their line managers and with other departments whose co-operation is required for the efficiency of the business.

COURSE DURATION

• One day

Course COST
See price list