Our Mission
To pursue a centre of excellence for clients, owners and employees' needs with total commitment, pride and integrity, by promoting quality in all tasks.

• Training Courses
• Distance Learning Courses
• Books & Newsletter
• Software
• Quality Support & Customer Satisfaction

Training courses
Maximising the potential of your staff is probably the single most important step you can take towards achieving your organisation's strategic quality goals. These include:

• ISO 9001:2000: Awareness, Lead Assessor, Internal Auditor, Implementation
• Customer Satisfaction: needs analysis, measurement and appraisals
• Industry Standards: ISO/TS 16949, AS 9100, QS 9000, BS 7799, ISO 140001, OHAS 18001, PS 9000, BRC/IOP, Regulatory Affairs
• Management Systems: Project QA, Supplier QA, Software QA
• Quality Improvement Tools: Balanced Scorecards, Failure Mode Effect Analysis and Root Cause Analysis, QFD, Value Analysis, Six Sigma, Statistics, poka-Yoke.

• Introduction to Quality Assurance
• Principles & Practice
• Tools & Techniques
• Communications & Project Management
• ISO 9001:2000 Audit Procedures
• Customer Satisfaction Measurement
• ISO 14001 Environmental Certification - Step by Step
• Essentials of Health & Safety

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Distance Learning Courses
QM&T offer a wide range of distance learning courses. They are members of the British Quality Foundation and are a registered and accredited education centre for both the CQI (Chartered Quality Institute) and NEBOSH (National Examination Board in Occupational Safety and Health).

Listed below are some of out distance learning courses:

CQI Diploma in Quality

CQI Certificate in Quality

NEBOSH Certificate

Auditor Training - ISO 9001:2000

Customer Satisfaction

QM&T can assist you in meeting the new ISO 9001:2000 requirements for customer satisfaction by training or providing a complete tailor-made customer satisfaction package.

Software

QM&T has a comprehensive range of practical and user friendly QA software. These software packages are very cost effective with no loss of functionality, reliability and quality. Some of these are listed below:

• QM Database, ToolKit – a general package which covers the requirements of most industries for ISO 9001:2000
• Risk Assessor – This package enable you to facilitate, monitor and control your risk assessments. Risk Assessment is a requirement of Health & Safety and implied within ISO 9001:2000

Quality Support

QM&T can help your company achieve accreditation and provide in-house quality support. We provide this assistance to large and small companies, including long-term provision of Quality Managers and Auditors.

Quality Management & Training
Established in 1984, QM&T is a provider of “quality” products and services. QM&T are members of the British Quality Foundation and affiliated to the Chartered Quality Institute.

QM&T are renowned nationally, not only for the quality of their training, but also for their extensive range of services they offer. Their consultants’ experiences are broad and varied. They have been involved with a wide range of companies including, software houses, research and development establishments, aerospace and automotive manufacturers, government departments and hospitals. They are often Quality Managers in medium to large size organisations and have a long history of providing in-company training for more than 40 years. The Directors are authors of books and numerous articles on Quality Assurance (e.g. the book "Quality Management - Tools & Techniques" is the recommended texbook for the CQI Diploma module).

QM&T have helped companies in: successful implementation of ISO 9001; the preparation of quality procedures and manuals; quality awareness seminars for managers from the board through to the shop floor; training of quality auditors e.g. GMP and GLP in the Blood Transfusion service; ISO 9000 workshops / small contractors; research projects with the Health & Safety Executive; the writing of training manuals in Statistical Process Control and FMEA; Consultations with the Health Service with regard to the application of quality assurance; the application of ISO 9000 in the Royal Navy, REME, and various other Ministry of Defence departments including research organisations. Our track record of 100% pass rate or ISO 9000 first time every time is our testimony of thoroughness and practicality.

Having assisted companies in gaining approval, or provided assistance with regards to their Quality Assurance guidance needs, QM&T services do not stop there. They continue to support on a long term basis to assist companies through the Q-Assist Scheme. This means that a Quality Manager, Quality Auditor or Advisor is appointed, on a full or part-time basis, from one of the skilled and experienced QM&T staff. QM&T provide the Quality Manager role for: Software houses; Hospitals; Manufacturers; Research Organisations; Nikon Cameras, amongst many others. They provide long-term consultancy services for these companies and organisations, including close support both to implement changes and to give confidence in the Q-System.