1 to 10
 11 to 20
 21 to 30
 31 to 40

2. Who first thought of Zero Defects?

 Crosby
 Deming
 Juran
 Feigenbaum

3. What is root cause analysis?

 Something a gardener would use
 A problem solving technique
 One of the seven Quality Circle tools
 Part of FMEA

4. Which of the following statements is NOT a ISO9001 requirement?

 The organization shall determine the necessary competence for personnel performing work affecting product quality.
 The organization shall establish and maintain a procedure to identify and have access to legal requirements that are applicable to quality aspects of its products and/or services.
 Top management shall ensure that the quality policy is appropriate to the purpose of the organization. 
 A documented procedure shall be established to define requirements for determining potential nonconformities and their causes.

5. What is the first stage in any quality improvement initiative?

 Planning
 Check the talk
 Analyse the data
 Management commitment

6. Who was generally credited with the phrase "Important few and trivial many"?

 Winston Churchill
 Ishikawa
 Juran
 Taguchi

7. What is NOT a key results measure in European Model for Quality Management?

 Business Results
 Impact on Society
 Process Performance
 Customer Satisfaction

8. Which is a Preventive Action technique?

 Pareto Analysis
 Cause and Effect diagrams
 Quality Planning
 Process Capability Studies

9. What is the cpk for this process? Process Tolerance = 12, Process standard deviation = 3 Mean = 0

 1.333
 4
 0.25
 0.667

10. A run up on the range chart chart would mean?

 Process spread is deteriorating
 Process average is worsening
 Process average is improving
 Process spread is improving

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