CQI Certificate in Quality (Assurance & Management) - level 3

The Chartered Quality Institute (CQI) Level 3 Certificate in Quality (Assurance & Management) is the ideal entry point for those who are new to the quality field, providing the opportunity for an introductory level qualification.

1. Training in your own space, time and pace.
2. Nationally & internationally recognised qualification accredited by the Qualifications Curriculum Authority (QCA) supporting the Government Department for Education & Skills (DfES)
3. Improve your career opportunities, increase your earning potential and build a secure future.

INTRODUCTION
The CQI Certificate - level 3 qualification has been especially developed for those students who wish to gain the Level 5 CQI Diploma in Quality (Assurance and Management) but may not have the necessary skills and knowledge to commence a Level 5 qualification. The broad aims of the CQI Certificate are to:

• Widen the skills of an individual.
• Facilitate progress onto other CQI higher level qualifications.
• Give the opportunity to gain professional associate membership of the CQI.
• Provide career development and advancement in the workplace.

Frequently Asked Questions - Certificate

THE PACKAGE

The CQI Certificate in Quality is designed to be taken in one academic year.  The course consists of three modules:

C1 - Quality: Customers, Clients & Markets

C2 - Quality: Principles of Data Analysis

C3 - Quality: Models, Standards & Laws

Each module is essentially free standing. Modules C1 and C2 are assessed by assignments which can only be submitted once a year, in April for June moderation.  However, Module C3 is assessed by an external exam which are held twice a year in January or June of each year.  Only students who successfully complete all three modules will be eligible for the award of CQI Certificate in Quality Assurance & Management. 

Students can start the course at anytime during an academic year.  However, examination dates and assignment issue and submission dates should be observed. 

Study packages includes:

1. A Text Book - "Quality Management (Principles & Techniques)" ISBN 0-9528391-7-2 by Tickle & Vorley for all 3 modules C1, C2 & C3
2. Statistical Text book Statistical tables ISBN 0-333-558559-6 by Murdoch & Barnes
3. Workbooks for each of the modules which includes tutorial notes, questions and answers
4. Assignments titles/briefs for modules C1 & C2, which have to be submitted to QM&T for marking & moderated by the CQI.
5. One year's unlimited reasonable tutorial support is provided by telephone, fax, e-mail or written correspondence as and when required. See QM&T Team
6. Monthly Quality Newsletter with all the very latest QA news. Keeping you right up to date and informed on what is happening in the Quality Assurance field.

Aims of the package

• To provide students with an understanding of quality concepts
• To develop an appreciation of the need for quality and its control
• To enhance students' awareness of the terminology of quality
• To develop an appreciation of customers, clients and markets
• To evaluate the human dimension of an organisation
• To provide students with an understanding of the statistical methods used in quality
• To enhance students awareness of the disciplines, systems and techniques of quality management

On successful completion of this module students should be able to:

• Understand the role of management/supervision with an organisation relating to quality
• Understand and discuss quality concepts
• Discuss the need for a customer focused approach
• Understand, discuss and apply the principles of total quality management and the contribution of the guru's
• Collect an present data in appropriate formats
• Make calculations, construct and interpret control charts and process capability studies
• Calculate and make judgement on the reliability of series and parallel systems
• Explain and interpret variability and probability distributions in specific situations
• Explain and justify how the use of data analysis supports the attainment of product/service quality.
• Explain the role of standardising organisations and regulatory bodies
• Understand the purposes of quality management systems and models
• Explain the importance of inspection, audit and assessment to given standards
• Understand the purposes and benefits of consumer protection and product liability

Inline with CQI requirements, all these packages are now available as distance learning courses from Quality Management and Training Limited.

THE CONTENTS

• C1 Quality: Customers, Clients and Markets
• C2 Quality: Principles of Data Analysis
• C3 Quality: Models, Standards and Laws

C1 Quality: Customers, Clients and Markets

Aims

1. To provide students with an understanding of quality concepts
2. To enhance students’ awareness of the terminology of quality
3. To develop an appreciation of customers, clients and markets
4. To evaluate the human dimension of an organisation
   

Learning Outcomes
On successful completion of this unit students will be able to:

1. Understand the role of management within an organisation relating to quality (3)
2. Understand and discus the quality policy deployment (1)
3. Discuss the need for a customer focused approach (2)
4. Understand, discuss and apply the principles of total quality management and the contribution of the guru’s (4)
   

Indicative Content

1 Quality concepts
1.1 Organisation’s quality policy
2 Customer Focus
2.1 Customer/client satisfaction
2.2 Customer liaison and feedback systems
2.3 Performance measures
3 Management and Supervision
3.1 Principles of organisation culture and climate
3.2 Communication and feedback
3.3 Accountability and delegation
3.4 Training and development
4 Total quality management and Quality Guru’s
4.1 Principles and techniques of TQM - BS7850
4.2 Deming
4.3 Juran
4.4 Crosby

Assessment Requirements
The assessment for this Unit will comprise of one assignment. The assignment is to be marked by your QM&T tutor and then submitted to CQI for moderation.  Assignments are submitted once a year, in April of each academic year.

Awarding Criteria
The minimum pass mark is 40%.
Marks will be accredited fail, pass, merit or distinction

C2 Quality: Principles of Data Analysis

Aims

1. To enhance students’ awareness of the terminology of quality
2. To provide students with an understanding of the statistical methods used in quality
3. To provide students with an understanding of reliability and variability
   

Learning Outcomes
On successful completion of this module students will be able to:

1. Collect and present data in appropriate formats
2. Make calculations, construct and interpret control charts and process capability studies (1/3)
3. Calculate and make judgement on the reliability of series and parallel systems (3/4)
4. Explain and interpret variability and probability distributions in specific situations (3)
5. Explain and justify how the use of data analysis supports the attainment of product/service quality (4)
   
   

Indicative Content

1 Data Collection/Presentation
1.1 Pareto analysis
1.2 Cause and Effect
1.3 Brain storming
1.4 Data presentation
1.4.1 Pie Charts
1.4.2 Bar Graphs
1.4.3 Line Graphs
1.4.4 Histograms
1.4.5 Tally charts
2 Variability
2.1 Calculate mode, mean, medium, range, standard deviation and variance.
2.2 Continuous and discrete random variables
2.3 Probability distributions
2.4 Normal, Binomial and Poisson distributions
3 Statistical process control
3.1 Process capability studies
3.2 Statistical process control charts
3.3 Calculation and use of decision lines
4 Reliability
4.1 Basic concepts of series and parallel systems
4.2 Use of redundancy to improve reliability
4.3 Interpretation of time life distribution

Assessment Requirements
The assessment for this module will comprise of one assignment. The assignment is to be marked by your QM&T tutor and then submitted to CQI for moderation. Assignments are submitted once a year, in April of each academic year.

Awarding Criteria
The minimum pass mark is 40%.
Marks will be accredited fail, pass, merit or distinction

C3 Quality: Models, Standards and Laws

Aims

1. To enhance students’ awareness of the terminology of quality
2. To enable student to appreciate the need for standardisation
3. To enable students to apply quality management methods to all activities in the business or organisation
4. To introduce students to the legal issues related to quality
   

Learning Outcomes
On successful completion of this qualification students will be able to:

1. Explain the role of standardising organisations and regulatory bodies (1)
2. Understand the purpose of quality management systems and models (2)
3. Explain the importance of inspection, audit and assessment to given standards (3)
4. Understand the purpose and benefits of consumer protection and product liability (4)
   

Indicative Content

1 Standardising organisations and regulatory bodies
1.1 Company, national and international standards
1.2 Natural, prototype and subjective standards
1.3 Product service standards:
1.3.1 Kitemark
1.3.2 Investors in People
1.3.3 Charter Mark
1.3.4 CE marking
1.4 Regulatory and certification bodies
2 Quality management systems/models
2.1 ISO 9000:2000 series
2.2 The EFQM Excellence Model
3 Inspection, Audit and Assessment
3.1 Inspection
3.2 Internal and External Audit (ISO 19011)
3.3 Self assessment
4 Law
4.1 Consumer Protection Act, 1987
4.2 General Product Regulations, 1994
4.3 Sale of Goods Act, 1979 (as amended by the Sale and Supply of Goods Act, 1994)
4.4 EC Directives

Assessment Requirements
The assessment for this module will be an examination held twice a year, January and June

Awarding Criteria
The minimum pass mark is 40%.
Marks will be accredited fail, pass, merit or distinction