Quality Management - Management System Auditing

By: Geoff Vorley MSc MCQI and Dr Mary-Clare Bushell

INTRODUCTION
The aim of this book is to provide a clear and comprehensive understanding of the auditing of Management Systems. The objective is to enhance the reader’s awareness of the review and evaluation of a management system, its terminology and aims to bring the subject alive sufficiently to encourage and motivate for the assessment activity.

This book has been developed to support the Chartered Quality Institute (CQI) course People in Quality at Level 3 and Level 5.

This book is part of the Quality Management series of books which includes:

These books together form a complete series to support the CQI Certificate and Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.

THE AUTHORS
Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training (Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.

Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.

INFORMATION

• ISBN
• Pages:
• Diagrams & Pictures:
• Tables:

PRICING

Contents List

1.      The auditing process

1.1.   Auditing as a business activity

1.2.   1st, 2nd and 3rd party auditing –

1.2.1.      Understand the purposes of 1st, 2nd and 3rd party auditing.

1.2.2.      Describe the different aspects of 1st, 2nd and 3rd party auditing

1.3.   Audit criteria as the basis for auditing

1.4.   See Geoff loads of different checklist.

1.5.   The audit role in continual improvement

1.6.   Different approaches to auditing related to the size and scale of the organisation

1.7.   Roles and responsibilities in the audit process

1.8.   Audit findings and their contribution to managing business risks

2.      Methods and techniques for auditing - 

2.1.   Understand the role of audit and its importance in an organisations management system. Explain the audit process.

2.2.   Describe the management of audit findings. Explain how the results of audits are used in the management review process

2.3.   Interview

2.4.   The use of IT in the auditing process

2.5.   Different types of audit data

3.      Auditing related standards –

3.1.   Understand the content of standards for auditing practice. Explain the principles contained in standards for auditing.

3.2.   Prepare and conduct a simulated internal audit and report. At least two or three examples

3.3.   Pandora’s Box text and diagrams

4.      The requirements of

4.1.   9001 – Interpretation for audit purposes.

4.2.   14001– Interpretation for audit purposes.

4.3.   ISO19011

4.4.   The purpose and intent of ISO17021 pt 2,

4.5.   CMMI, and

4.6.   SPICE / ISO 15504

Available Jan 2011

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