Introduction To Product and Service Management

COURSE CODE: 1800

COURSE DURATION: 16 HOURS

TOPIC AREAS: PRODUCT AND SERVICE

ASSESSMENT: ASSIGNMENT

RECOMMENDED PRIOR KNOWLEDGE: NONE REQUIRED

This course provides awareness of the fundamental tools, techniques and structured methodologies for Product and Service Management across a broad range of organisational contexts and delegates will develop the capability to participate as a member of a team in the application of the key tools. At the end of this course delegates will be awarded a certificate of completion in foundation level – Introduction to Product and Services Management.

Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

• Benefits of product and service management, quality planning and relationship to ISO 9001 and TS 16949
• Introduction to the product lifecycle stages and methodology
• Role of the Product/Service Manager
• Introduction to market analysis, benchmarking, and understanding customer requirements
• Innovation stage process:
  • Stage process (methodology)
  • Idea generation, screening and product/service selection
  • Product/service requirements document
  • Business review process
  • Stakeholder management
• Concept stage process:
  • Stage process (methodology)
  • Writing a business case
  • Critical success factors (CSF)
  • Product/service forecast and trend analysis
  • Cost and value analysis
• Development stage process:
  • Stage process (methodology)
  • Introduction to prototyping, piloting and evaluation methods
  • Introduction to quality function deployment
  • Introduction to quality planning for the supply chain
• Launch stage process:
  • Stage process (methodology)
  • Introduction to launch planning
• Production/Service Stage process:
  • Stage process (methodology)
  • Role of process management and continual improvement
• Withdrawal stage processes:
  • Stage process (methodology)

Contact QM&T by sending an email to help@qmt.co.uk