COURSE DURATION: 40 HOURS

ASSESSMENT: TWO AND A HALF HOUR MULTIPLE CHOICE EXAMINATION

This course is designed for those who are currently practicing quality and are in, or aspire to leadership or senior management roles.

• Change and organisational culture:
  • Organisations as systems and system thinking
  • Linking strategy with organisation systems
  • Linking strategy with improvement programmes
  • Coaching others in the use of PDCA
• Frameworks for change:
  • Project lifecycle management
  • Governance structures
  • Development of effective and engaging review processes
  • Leading stakeholder management
  • Integrating risk management into change programmes
  • Innovation approaches and methodologies
• Coaching techniques for step change improvement approaches:
  • Lean
  • Six Sigma
  • TQM
  • TPM
  • Kaizen
  • Innovation
• Roles in change and improvement initiatives:
  • Steering team and team members
  • Improvement sponsor
  • Improvement initiative leader
  • Initiative team members
  • Coaching to improve the effectiveness of roles
• Facilitating and building commitment with top management teams:
  • Influencing techniques when working with top management teams
  • Supporting the selection of change and improvement priorities
• Developing change programmes:
  • Coaching project definition, sponsorship and chartering
  • External providers and stakeholders
  • Managing and governance of change programmes
  • Review processes
• Enterprise-wide stakeholder management:
  • Supply chain considerations
  • Working with key stakeholders and partners
• Managing and governance of change programmes:
  • Overview of programme lifecycle
  • Governance processes for programmes
• Sponsorship, governance and the role of the sponsor:
  • Governance structures for sponsors
  • Key behaviours for effective sponsors
• Effective programme reviews:
  • A process for programme review
  • Typical agendas and preparation
  • Facilitation techniques for reviews

Contact QM&T by sending an email to help@qmt.co.uk