COURSE DURATION: 40 HOURS

ASSESSMENT: TWO AND A HALF HOUR MULTIPLE CHOICE EXAMINATION

This course is designed for those who are currently practicing quality and are in, or aspire to leadership or senior management roles.

• Leadership of the management system as a system and systems thinking:
  • Principles of holistic thinking and mind-set for PDCA
  • Systems thinking
  • Mapping organisations as systems
  • Supply chains
  • Understanding the context of the organisation (external influences)
• Leading process management within organisations modelled on system thinking:
  • The roles of the system leader, process owner, process manager and process operator
  • Process deployment, measurement and continual improvement
  • Overview of strategy deployment (Hoshin Kanri) and prioritisation processes
  • Linking strategy and improvement programmes
• Approaches to enable definition of organisations as systems (soft skills):
  • Facilitation of system mapping workshops
  • Identification of process owners
  • Coaching methodologies
  • Influencing and building rapport with top management team members
• Managing cross-function and multi-site standardisation:
  • Overview of standardisation in process deployment
  • Roles of the process owner and process manager in standardisation
  • Approaches to lead and manage global and local standardisation
• System and process review with global/local levels:
  • A process for reviews of the system, process and continual improvement
  • Typical agendas and preparation
  • Collecting data for review (Voice of the Customer and other external data and internal performance data)
  • Diagnostics for reviews (risk and opportunity assessment, business modelling and financial impact assessment)
  • Interaction of local and global reviews
  • Facilitation techniques for reviews

Contact QM&T by sending an email to help@qmt.co.uk