|
Up
Search for:
| |
Root Cause Analysis
The Root Cause Analysis Course
| Root cause analysis
is a relatively new methodology that is continually evolving. Like most Quality
Improvement approaches it is not magic; “there is no silver bullet”. It is the
application in a different way of a series of well known, common sense
techniques which used in a different combination can produce a systematic,
quantified and documented approach to the identification, understanding and
resolution of underlying causes of under achieved quality in organisations.
Below is a definition, which encapsulates the main points of this technique: “An objective, thorough and disciplined methodology employed to determine
the most probable underlying causes of problems and undesired events within an
organisation with the aim of formulating and agreeing corrective actions to at
least mitigate if not eliminate those causes and so produce significant long
term performance improvement.” |
 |
|
|
Business Benefits
To enable delegates to:
- Understand and implement the “Root Cause Analysis methodology”
- Understand and practically employ the basic techniques associated with
Root Cause Analysis (RCA)
- Identify where RCA can be used for best effect
- Coordinate and motivate the RCA team to provide real, tangible solutions to
what appears to be intractable quality problems.
- Train others in the RCA methodology
- Provides the opportunity to make real major
financial saving through QM&T's pre and post course supported assignment
scheme.
- Be QM&T validated and certificated Root Cause Analysis
practitioner.
Who Should Attend?
- Quality, Engineers, Software, Food & Drug, etc. professionals who wish
to apply
the RCA model and methodology to problem solving together with obtaining a clear
knowledge of RCA associated techniques and its application to continuous quality
improvement.
- Organisations wishing to move away from fire fighting to a
problem elimination approach.
- Organisations wishing to comply with the requirements of
Clinical Negligence Schemes (CNST) and Risk Pool Schemes (RPST).
Course Structure
The RCA course is broken down into the natural RCA four-phase processes:
- Phase I: Problem identification
- Phase II: Problem description
- Phase III: Cause analysis
- Phase IV: Solution development
Together with presenting practice examples of RCA techniques and case studies
Morning
- Phase I: Problem identification: Understanding the strategies for fact
gathering will include looking at customer complaints, interrogating the
accounts including credit records, interviews, workshops etc. The objective is
to gather as much information as possible on problems or quality deficiencies.
Selection is carried out in the next phase.
- Phase II: Problem description: The criteria for including problems in the
analysis needs to be fully understood. These will include the use of
flowcharts, critical incident, spider charts, purpose and application matrices
and problem understanding checklists.
- Phase III: Cause analysis: Cause analysis tools that may be used are
histograms, pareto charts, scatter charts, relations diagrams and affinity
diagrams. Some but not all of these would be used according to their
suitability in particular circumstances. Following this the cause and effect
stage has been reached and the effects and therefore potential root causes can
be identified, Tools for this are cause and effect charts, matrix diagrams and
the “five whys” or the “why, why” chart.
- Phase IV: Solution development: Potential solutions need to be developed
and presented for the decision makers and the comparative benefits and cost
effectiveness of all prevention options shown.
Afternoon
- Practical Case Studies associated with RCA.
- Exercises associated with re-enforcing the morning s RCA theory.
Course Dates & Cost
See Training Courses for price
list and order form for a one day course
at the QM&T Training centre.
Please contact Edda Saunders for further details.
|
