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Process Mapping Course
Introduction
 Organisations
are full of processes, not only manufacturing processes but processes for
purchasing, warehousing, handling orders etc. These processes can involve moving
and manipulating data and information (service industries) as much as material
(manufacturing industries). They can also involve
various departments and specialists in completing tasks and activities, making
decisions, filling out forms, filing and retrieving information. The processes
can also involve complex parallel and serial activities interconnected and
dependant on tasks being completed satisfactorily. Very often these processes
have evolved as the organisation has grown, sometimes keeping pace, sometimes
overwhelmed by the sheer size of the organisational growth. To solve growth
problems - such as maintaining the throughput, quick fix solutions may be used
e.g. increasing the labour resource rather than improving or overhauling the
process. Sometimes this can just make the situation worse. (If it takes one man
one day to dig a hole - then one hundred men can dig the hole in one hundredth
of the time - Oh I wish).
In other words increasing the labour resource again will not
necessarily result in quicker throughput. Some jobs just cannot be done by more
than one person. Not only can processes be very complex and involved but they
can also be very inefficient; responsibility ownership can be unclear. This is
because it can be very difficult to understand, control and manage all the tasks
involved in a process from start to finish.
Free copy of the book Quality Management
(Principles & Practice) by Geoff
Vorley & Fred Tickle provided for each course delegate.
Business Benefits
Delegates will be competent in:
- How to identify processes and distinguish from procedure
- Process mapping software
- Collecting data for process mapping
- Apply the recognised industry standard analysis
technique of process mapping such as IDEF0.
- Identify opportunities and problem areas within existing business processes.
- Model and assess the impact of any proposed changes to
a key process.
- Design and document robust and reliable
processes, that meet the needs of your users and organisation.
- Carry out the analysis
and design to precisely the level of detail required
- How to improve process performance
- Provides the opportunity to make real major
financial saving through QM&T's pre and post course supported assignment
scheme.
- Addressing the ISO9001:2000 process mapping
requirements.
- Be QM&T validated and certificated Process Mapping
practitioner.
Who Should Attend?
Quality Managers, Quality Engineers, Business Process Owners, Process
Improvement Managers, System
implementers , Management representatives , System coordinators , Change
managers, Improvement teams.
Course Structure
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Introduction
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Process Mapping provides the basis for the analysis,
comprehension and design of key business processes. The delegate will
understand how to create process maps that depict the current, or planned,
business system and how to optimise the use of process mapping within any
business environment. |
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Modelling Simple Processes
(Process Selection & Project Definition) |
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Diagram Notation - This section
explains the basic skills and knowledge needed to draw process maps,
their structures and notation standards. Topics covered include: entities,
data flows, processes, data stores and resource flows. |
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Exercise
- Drawing a
simple process maps for a common business processes. |
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Specific
Diagrams -
Introduces and then tests basic knowledge and skills in
producing simple process maps as a way of documenting system scope
and boundaries. |
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Exercise -
Shows the delegate how to draw a context diagram for a
simple business system. |
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Process Selection - How to select the
most suitable process for evaluation. |
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Conducing the Analysis
(Understanding the Process) |
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Gathering the information -
Explanation of how and what information regarding the process needs to be
established. The process objectives. The standards expected from the
process need to be agreed, e.g. the quality standards of the quotations -
levels of detail, quantity of information etc. What are the inputs,
outputs, controls and resources required to run the process? What are the
projected new targets that should be achieved following the re-engineering
of the process? E.g. What is the ideal number of people to run the
process? |
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Process Evaluation - How to evaluate this
information, now needs to be establish, discussed and agreed, with a view
to establishing a better solution - brain storming, tree diagrams and
other problem solving techniques. |
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Refining the Process
(Improving the Implemented Process) |
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Process Performance - How determine
measures of process performance. How to record and monitor these
measures and how to establish a process performance initiative. |
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Exercise
- This exercise involves the drawing of a
basic business process diagram using a context diagram and establishing
appropriate performance measures. |
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Course dates and cost
See Training Courses for price list and
order form for a one day course at
the QM&T Training centre.
Please contact Edda Saunders for further details.
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