Quality Management - INFORMATION TECHNOLOGY
By: Edda Saunders & Ray Saunders
INTRODUCTION
This book has been developed to support the Chartered Quality Institute Diploma in Quality Course D6.2. The aim of this book is to provide a clear and comprehensive understanding of the subject and the role of quality management in the development of IT systems and software. It is intended to make the reader appreciate the control of IT within a quality environment.
This book is part of the Quality Management series of books which includes:
- Quality Management - Introduction to Quality
- Quality Management - Principles and Practice
- Quality Management - Tools and Techniques
- Quality Management - Communication and Project Management
- Quality Management - Information Technology
These books together form a complete series of books to support the CQI Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with the subjects. For clarity and continuity purposes, there is correctly some overlap between the titles. However, this book is expected to be a “stand alone”, comprehensive and a practical reference to the subject.
Subjects covered in this book include:
- Information Technology Management
- IT in Quality Management
- IT in Systems Management
- Software Development
- Legal Issues
- Latest Developments and Their Impact
INFORMATION
- ISBN 1 904302 10 6
- Pages: 221
- Diagrams & Pictures: 37
- Tables: 19
PRICING
Contents List
Chapter 1
Introduction
History and Development of Management Information Systems
Development of Management Information Systems
Network Management and Maintenance
Communication Issues
Internet, Intranet and E-Commerce
Disaster Recovery
Disaster Recovery Plan
Chapter 2
General Application of IT to Quality Management
Quality Management System
Quality Management Databases
Audit, Corrective Action and Preventive Action
The Management of Documents
Records, Backup and Archiving
Chapter 3
Selection and Evaluation of Software
Systems Integration Issues
MRP and ERP Systems
Bespoka Software
Bar-Code and EDI Systems
Electronic Data Interchange (EDI)
Chapter 4
Software Life Cycle
Software Standard Requirements
TickIT
Software Project Management
The Waterfall Model
‘V’ Model
IDEF0 Method
Configuration Management
Software Testing
Software Reliability
Chapter 5
Data Protection
The Data Protection Act (DPA)
Health and Safety Issues
Computer Misuse
Case Studies
Viruses
Anti-Virus Measures
Security
BS 7799 / ISO 17799
Chapter 6
Digital Communications
Virtual Learning
The Learning Organisation
Glossary
Index
ExtractS from the book
Introduction
The aim of this book is to provide a clear and comprehensive understanding of the subject and the role of quality management in the development of IT systems and software. It is intended to make the reader appreciate the control of IT within a quality environment.
The object is to enhance the reader’s awareness of statutory and regulatory issues associated with the IT systems. The book follows the specification for CQI Diploma in Quality syllabus very closely, but would also be of use to students preparing for other computing and quality assurance courses. The book consists of 6 sections, covering all the material for the CQI module D6.2 Information Technology and Quality Management. Below is an outline of the contents of each section.
Chapter One:
This section is intended to provide sufficient information to:
- Demonstrate an understanding of the need and historic development of management information and information systems.
- Demonstrate an understanding of network management and its maintenance in relation to quality assurance.
- Raise awareness of concepts of IT and management information
Chapter Two:
This section is intended to provide sufficient information to:
- Demonstrate an ability to manage quality issues using computer systems
- Demonstrate an ability to implement Information Technology hardware and software into the quality environment
Chapter Three:
This section is intended to provide sufficient information to:
- Evaluate, select and apply appropriate software to support the management of quality and related issues of business management
- Demonstrate an understanding of a range of software applications and their use in a business environment
Chapter Four:
This section is intended to provide sufficient information to:
- Understand software life cycle and software project management
- Apply quality management principles to the development of software
- Demonstrate an understanding of the role of quality management in the development of information technology systems and software
Chapter Five:
This section is intended to provide sufficient information to:
- Explain and Implement appropriate measures for safeguarding information
- Raise awareness and Implement Health & Safety measures relating to the use of computers
- Raise awareness of the statutory and regulatory issues associated with the storage and use of information and the use of IT systems.
Chapter Six:
This section is intended to provide sufficient information to:
- Demonstrate an understanding of the relevance of advances in Information Technology and their impact on quality management and management information
- Understand to evolving nature of the digital communications and the application of new technologies in the learning environment
Information Technology and Quality Management is part of the Quality Management series of books which includes; Introduction to Quality, Quality Management (Principles and Practice), Quality Management (Tools and Techniques), Quality Management (Communications and Projects). For clarity and continuity purposes, there is correctly some overlap between the titles. However, this book is expected to be a “stand alone”, comprehensive and a practical reference to the subject.
Information Technology is a subject which is evolving very quickly. We have tried to incorporate many new developments into this book. It is advised that student keep up to date with latest developments by using literature, such as relevant magazines, newspapers and also Internet websites such as:
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