ISO9001:2000 an A to Z Guide

Includes free CD Rom "ISO9001:2000 in a Nutshell".

By David Hoyle C Eng. MRAeS, FCQI

INTRODUCTION
ISO 9000 has undergone a radical revision, changing the focus from requirements born out of situations that experience had shown led to poor product quality to requirements born out of the need for all organizations to continually achieve their objectives and create satisfied customers. The language has changed from procedure to process and the intent is now more aligned to business needs.

From the author of the best selling ISO 9000 Quality Systems Handbook, this ISO 9000: 2000: An A-Z guide Guide provides a store of useful information in a form that will appeal to managers and practitioners seeking quick answers to questions in the field of quality management.

The concepts, terminology and techniques that pervade the ISO 9000 family of standards are explained. Learn how to apply such concepts as continual improvement, process management, corrective action and system audit. Understand six-sigma, the process approach and the principles of control and breakthrough. Learn how to manage the business processes, set objectives, identify processes, write procedures. Discover what the standard means by customer focus, the systems approach, leadership and much more.

For those who need a quick guide to ISO 9000 there is a section that puts ISO 9000 in a nutshell and distils all the requirements into five succinct statements in simple language.

A book to pack in the brief case, a portable adviser that is ready to serve up answers when you're stuck for words, deep in debate, challenged by an auditor or confronted by your boss.

Recommended readership:
Quality personal wishing to implement, interpret and apply ISO9001:2000, Quality system assessors, both third party and within companies seeking registration to the quality standard.

Subjects covered in this book include:
Packed with information on over 220 terms, this guide:

• Provides quick access to the salient concepts that underpin best practice.
• Provides IS0 definitions and alternative definitions for comparative purposes.
• Identifies all the requirements and associated clauses where a particular term is used.
• Provides guidance on application and interpretation with hints and tips to aid understanding.
• Provides task lists for implementing methods and techniques.

THE AUTHOR
David Hoyle C Eng. MRAeS, FCQI is an International quality management consultant, author and a Director of the Chartered Quality Institute.

David Hoyle, who participated in the year 2000 revision of ISO 9000, has worked in quality management for over 30 years in a number of industry sectors, including aerospace, automotive, and computers. He is a Chartered Engineer, Fellow of the Chartered Quality Institute, Member of the Royal Aeronautical Society and a Lead Auditor registered with the IRCA. As an established management consultant he has assisted both large and small organisations achieve ISO 9000 certification in the USA and in Europe, and has delivered quality management training courses in many parts of the world. He is a Director of Transition Support Ltd, a company which provides consultancy, facilitation and training services moving towards business excellence, and sits on various Boards and Panels for the Chartered Quality Institute, as well as writing articles for Quality World magazine.

INFORMATION

• ISBN: 0750658444 Softback
• Line Illustrations: 11 line illustrations Halftones:
• Measurements: 232 x 155 mm
• Pages: 153pp
• Publication Date: 2003

PRICING

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