ISO 9000 Quality System Assessment Handbook

By: David Hoyle C Eng. MRAeS, FCQI

INTRODUCTION
Quality System Assessors are deployed both by registration bodies to verify an organisation's compliance with the standard and also by companies seeking registration who have to assess their system before being audited by an external body. Most of their time is spent walking around companies asking questions, so there is a real need for a handy book to assist auditors on the move which will help jog the memory when planning an audit away from home.

A book containing many lists and tables is the ideal solution. The first five chapters cover the auditing process, first in outline and then more thoroughly, the four phases of an audit. There then follow another seven chapters each intended to assist auditors in some aspect of their job. Also included are some statistics on ISO 9000 which auditors can use to help others, a bibliography and a dictionary of auditing terms placed at the back for ease of use. There are also anecdotal case studies throughout the text which illustrate in a memorable manner the key concepts being examined.

Recommended readership:
Quality system assessors, both third party and within companies seeking registration to the quality standard.

THE AUTHOR
David Hoyle C Eng. MRAeS, FCQI is an International quality management consultant, author and a Director of the Chartered Quality Institute.

David Hoyle, who participated in the year 2000 revision of ISO 9000, has worked in quality management for over 30 years in a number of industry sectors, including aerospace, automotive, and computers. He is a Chartered Engineer, Fellow of the Chartered Quality Institute, Member of the Royal Aeronautical Society and a Lead Auditor registered with the IRCA. As an established management consultant he has assisted both large and small organisations achieve ISO 9000 certification in the USA and in Europe, and has delivered quality management training courses in many parts of the world. He is a Director of Transition Support Ltd, a company which provides consultancy, facilitation and training services moving towards business excellence, and sits on various Boards and Panels for the Chartered Quality Institute, as well as writing articles for Quality World magazine.

INFORMATION

• ISBN: 0750625635
• Paperback
• Colour plates: Line Illustrations: Halftones:
• Measurements: 234 x 156 mm
• Pages: 360pp
• Publication Date: 28 June 1996

PRICING

Contents List

Principles of auditing;
Audit Management;
Planning audits;
Conducting audits;
Reporting audits;
Surveillance visits;
The standards;
Quality system requirements and their purpose;
Evidence ne
eded to meet ISO 9001;
Flow charts;
Documents required by ISO 9001;
Check lists for auditors;
Tips for auditors;
Bibliography;
ISO 9000 statistics;
Dictionary.

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